Contact us
A person reads every message. Not a queue, not a bot — there is one small team behind Ripsmith, and the reply comes from it.
If money left your account and no credit appeared, write in before anything else. We can see the payment and fix it directly, which takes hours. A bank dispute takes weeks and locks the funds while it runs.
Before you write
Two things answer most messages faster than we can, and both are always available:
- Support — where your cards are, how selling back works, what shipping costs, why a pull looked the way it did.
- Verify — replay any pack you have opened and check the result against the code that was published before you pressed open. Nothing about it requires trusting us.
What to expect
Most messages get an answer the same day. Anything involving a payment gets looked at against the actual transaction before we reply, so the first answer is usually the whole answer rather than a request for more details.
Cards you have asked us to send go out within 5 business days. If yours has not moved and it has been longer, say so here and include your handle.
Other ways
Email support@ripsmith.com if you would rather. It reaches the same place and the same person.
Ripsmith, Inc.. Postal address is on the terms page.