Support

Email support@ripsmith.com. A person reads it. Include your handle and, if it is about a payment, the date and amount — that is usually enough to sort it in one reply rather than three.

If money left your account and no credit appeared, write in before anything else. We can see the payment and fix it directly, and that is faster for you than a bank dispute, which takes weeks and locks the funds while it runs.

Things people ask most

Where is my card?

Cards you pull sit in your vault until you decide what to do with them. Nothing ships automatically — you choose per card, so a single parcel can carry several. Once you ask for one to be sent it joins your open parcel, and we email you when it goes out.

Why can I not ship this one?

Cards under $15.00 cost more to post than they are worth, so they cannot be shipped on their own. Sell them back for credit, or use them in the Crucible. We would rather say this plainly than take the request and quietly lose money on it.

What does shipping cost?

$4.99 per parcel, taken from your credit, and free once a parcel is worth $75.00 or more. It is charged per parcel rather than per card, so adding a second card to an open parcel costs nothing extra — and a card that takes the parcel over $75.00 gets the postage refunded rather than keeping it. The price is shown on the ship button before you press it.

Can I get my credit back as cash?

No. Credit buys cards and shipping, and that is all it does — it is not a balance you can withdraw, and it never has been. That is stated at the point you add it and in the terms.

I think a pull was wrong

Every pack can be checked yourself on the verify page: it recomputes the outcome from the seeds and shows you the same result the server produced. If it disagrees with what you were shown, send us the pack id — that is a genuine fault and we want to know immediately.

I want to stop

You can set a daily spend cap or exclude yourself for a fixed period on the limits page. Both take effect straight away and neither needs to go through us. If you want your account closed and your data removed, email and say so.

How long we take

Most email is answered within one working day. Anything involving money is answered first. If you have not heard back in three days, send it again — occasionally a reply lands in spam, and we would rather read it twice than leave you waiting.